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Top 5 FAQ

How long will it take me to receive my YouDolls?

We hate waiting too so we produce and ship fast. In fact, most YouDolls orders will be processed the same day ou order, and will be on its way to you within 2 days.

Can I get my YouDolls any quicker?

You can contact customer service via email and request a faster delivery service than our standard one for an additional fee or choose that option at the time of checkout.

How can I track my YouDolls order status?

We will send you an email once we received your order and another one when your YouDolls leaves us on your way to your home. Standard delivery orders are not trackable, only orders that are shipped Express are fully trackable.

What is your return policy?

We want you to love your creation. If you are not satisfied for any reason with the final product, you may return your YouDolls in its original package and condition for a refund within 10 days of receipt. Please check out our Return Policy for more details.

Do you have customer service?

Yes. Again, your satisfaction is our priority. Please visit our Customer Service page.

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